When will I receive my quote?
READE strives to respond to customers within a 24-hour period. Each quote is tailored to a customer’s specific requirement and at times it does take a few business days to confirm the specifications with the plant. If your request is urgent, please call the main office at 401-433-7000 to specify the due date.
Does READE sell to individuals and the general public?
READE is not permitted to sell to individuals due to export restrictions and potentially hazardous nature of many of our products. READE is a business to business company and every request for quotation (RFQ) goes through an internal verification process before being assigned to an Account Manager, therefore READE will only sell to another business.
What are the shipping options?
The shipping options vary depending on the material and hazardous nature of the item. Typically, non-hazardous shipments ship UPS or FedEx if they are less than 1 pallet. If material is hazardous in nature, it must be shipped according to the regulations listed on the Safety Data Sheet. If the order is for less than full truckloads or full truck loads, READE can use third party freight companies. For domestic shipments, READE can provide the logistic services and add the cost to your material or you may provide your own freight account. For export shipments, you must provide your own freight account.
What are the international taxes, duties, etc. that I have to pay?
The buyer is responsible for all taxes, duties and fees associated with export orders. Speak with your Account Manager to clarify what those may be.
When will I receive my order?
The lead time varies depending on the material but if an item is in stock it typically ships within 2 weeks. The lead time will be estimated at the time of quoting and feel free to contact customer service for an updated lead time at the time of placing your order. Unless specifically noted, the materials ship direct from third party warehouses not from East Providence, RI.
How do I make changes to an order I’ve already placed?
Changing a specification for a custom order is not possible. Changing an order for a standard stocked item is more manageable. Contact your Account Manager as soon as possible to discuss your new requirement.
What are the payment terms?
For domestic customers, READE accepts all major credit cards: American Express, Visa, Mastercard or you may apply for our Standard Net 30 Days payment terms. The credit application can be downloaded here and can take up to two weeks to process. All international orders are subject to prepayment via wire transfer.
What do I do if the material is out of spec or the packaging is damaged upon delivery?
While READE maintains an updated, relevant Quality Manual and partners only with select manufacturers with excellent quality controls quality issues do happen from time to time. Please contact your Account Manager as soon as possible to discuss the specific issue and action items to resolve the issue. If you receive damaged material, please take a photograph and share that with your Account Manager within thirty days of receiving the material so READE can investigate the incident.
What is the return policy?
A return is possible as long as certain conditions are met and it is not a custom order. READE’s complete return policy can be found here.
Where do the materials come from?
As a global / non-exclusive distributor and value add processor & packager of specialty chemical solids since the year 1983, READE offers consistent products on a J-I-T basis from 3,000 plus carefully vetted manufacturers located worldwide.
Can I reference Reade Advanced Materials in my research as a supplier?
How do I contact your company if my question isn’t answered here?